Last August, Polycom announced the impending end-of-life of its HDX Series video conferencing systems, first launched in 2006. Users have a little time to adjust to the announcement, with support for the whole range of HDX products ongoing until October 2021. However, with the news that these products will soon be history, Polycom customers will be looking to replace their soon-to-be legacy equipment with a suitably modern alternative. What should they choose?

RealPresence Group Series: a modern alternative

The obvious upgrade for fans of the Polycom Series’ high-quality audio and video and feature-rich functionality is the newer, user-friendly RealPresence Group Series from the same manufacturer. The RealPresence range takes the high level functionality of its predecessor and adds some modern improvements, including a sleeker design, improved user interface and a variety of new features. Highlights include:

  • Integration with Microsoft Skype for Business – a desirable and convenient feature that will help companies to streamline the communication products they use[link]
  • NoiseBlock Technology – a technical advance that makes a real difference to the audio quality on RealPresence Group Series equipment, NoiseBlock Technology edits out all nonessential noise in the background to leave you with the sound of each other’s voices – and nothing else.
  • User-friendly interface – Polycom have worked hard on creating a simple and intuitive interface that includes calendar integration and one-touch dialling. Users migrating from the older Polycom HDX Series will be pleasantly surprised at the improvement in user experience.

When is the right time to move on?

With the HDX Series still widely used in many workplaces, it will take time to phase out these popular systems and for Polycom clients to implement a company-wide upgrade. With nearly five years left before support for these products shuts down forever, when is the best time to replace the HDX series?

Although some may be tempted to save on costs by sticking with the older equipment for longer, once the end of life is announced, customers may be left in a vulnerable position if they don’t allow enough time for the switchover. For example, if your old equipment develops a fault, you’ll need to get it fixed. However, replacement parts may be increasingly hard to come by as the end-of-service date approaches. In a worst-case scenario customers could find themselves without functional hardware if a replacement part is no longer available.

By switching sooner rather than later, customers can benefit from the modern features of the latest video conferencing system, improving their conferencing facilities to create a better experience for everyone.

In terms of costs, you may even save money by switching over to the newer product, with deals often available for those looking to make the change. We recommend contacting your reseller for a demo and a quote, so that you can make an informed decision about what’s best for your company.

Contact Indigo Forward for advice and support

If you are affected by the demise of the Polycom HDX Series and would like to discuss your next steps, we’re here to help. Contact our Sales team on 0800 032 3621 or email